The IT Service Part 1 - The Essentials PDF
By:Pierre Bernard
Published on 1970-01-01 by Van Haren
Make it Simple and Keep it SimpleSince the early 2000s numerous external scenarios and drivers have added significant pressures upon the IT organisations. Among many, these include:Regulatory compliance: data privacy requirements and corporate scandals have focused a requirement for transparency with high impact on IT organisationsEconomic pressures: require IT organisations to more closely align with business imperatives.The outcome has been an explosion of standards and frameworks each designed to support the IT organisation as it demonstrates to the world that they are the rock of an organisation: strong, reliable, effective and efficient. Most of these standards and frameworks have great elements but no organisation can adopt them all and many were created without sufficient considerations for interoperability. The IT Service (in 2 parts) looks at the key and very simple goals of an IT organisation and clearly and succinctly presents to the reader the best rock solid elements in the Industry. It then shows how all the key elements can easily crystallise together with great templates and check-lists. In Part 1 (this book) the reader is presented with the simple objectives that the IT organisation really must address. The author uses his extensive expertise to present to the reader they key themes and processes that apply. In order to keep it simple the author strips down what appears to be complex standards into their basic components and demonstrates to the reader that these components are actually common sense. The author s independence means that the reader doesn t get one view of one or two approaches every aspect of the IT service is considered and presented to create a unique holistic view of the basic building blocks of a rock solid IT department. Topics included are:Designing The ServiceManagement Of RisksTransitioning The ServiceManaging The Service Day-To-DayImprovement EffortsUpcoming TrendsN.B.: In Part 2 (another book) the reader gains expert advice on how the components of IT Service are crystallised in a real environment.
This Book was ranked at 26 by Google Books for keyword Processes Infrastructure Customer Relations Business Money.
Book ID of The IT Service Part 1 - The Essentials's Books is -3FeAgAAQBAJ, Book which was written byPierre Bernardhave ETAG "8CpbVJUQtGs"
Book which was published by Van Haren since 1970-01-01 have ISBNs, ISBN 13 Code is 9789087539177 and ISBN 10 Code is 9087539177
Reading Mode in Text Status is false and Reading Mode in Image Status is true
Book which have "370 Pages" is Printed at BOOK under CategoryEducation
Book was written in en
eBook Version Availability Status at PDF is true and in ePub is false
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