Just Listen PDF
By:Mark Goulston
Published on 2015-03-04 by AMACOM
Getting through to someone is a fine art, indeed, but a critical one nonetheless. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered.Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston shares simple but powerful techniques readers can use to break through the stubborn and hardened outer layers of coworkers, friends, strangers, or even enemies. Just Listen reveals how to:• Make a powerful and positive first impression• Listen effectively• Talk an angry or aggressive person away from an unproductive reaction and toward a more rational mindset• Achieve buy-in--the linchpin of all persuasion, negotiation, and sales• And moreWhether you’re dealing with an angry client, a potential customer, or even a friend or family member who isn’t seeing eye to eye with you, your goal is most likely persuasion. And the first make-or-break step to getting there is having them hear you out. The invaluable principles in Just Listen will get you through that first tough step with anyone.
This Book was ranked at 28 by Google Books for keyword Processes Infrastructure Customer Relations Business Money.
Book ID of Just Listen's Books is eaqgBgAAQBAJ, Book which was written byMark Goulstonhave ETAG "UtpeUWdOZMs"
Book which was published by AMACOM since 2015-03-04 have ISBNs, ISBN 13 Code is 9780814436486 and ISBN 10 Code is 081443648X
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Book which have "256 Pages" is Printed at BOOK under CategoryBusiness and Economics
Book was written in en
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