Award Winning Customer Service PDF
By:Renee Evenson
Published on 2007-08-29 by AMACOM
Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company’s reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions -- some fast help is needed. Award-Winning Customer Service offers scores of quick tips for readers looking to improve and then maintain their company’s level of customer service. The book is chock full of practical advice on important topics such as: * planning and goal setting * effective communication * leadership * preparing for change * continual learning * coaching and development * effective feedback * motivational and problem-solving meetings * conflict resolution * follow-up and staying on top of the game * and more. Containing 101 effective tips in all, unique |When this happens, try this| sections, and encouraging quotes, this is an essential reference for anyone who needs guidance or just a refresher on making customers feel truly valued.
This Book was ranked at 41 by Google Books for keyword Processes Infrastructure Customer Relations Business Money.
Book ID of Award Winning Customer Service's Books is s2P4DwAAQBAJ, Book which was written byRenee Evensonhave ETAG "Yo4PGime3eU"
Book which was published by AMACOM since 2007-08-29 have ISBNs, ISBN 13 Code is 9780814400609 and ISBN 10 Code is 0814400604
Reading Mode in Text Status is true and Reading Mode in Image Status is false
Book which have "224 Pages" is Printed at BOOK under CategoryBusiness and Economics
Book was written in en
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